Is your Contact Center Vulnerable or Valuable?

Download The State of Healthcare Contact Centers

Improving the delivery of care has prompted healthcare leaders to transition their contact centers from siloed physician referral services to central Care Connection Hubs — communication nerve centers which deliver transformative patient experiences at the first point-of-contact.

This timely, hard-hitting report includes:

  • Part I: 3 critical questions
  • Part II: The new definition of access
  • Part III: 5½ best practices
The State of Healthcare Contact Centers 2015

How does the new definition of access redefine your contact center? Which best practices can enable you to address immediate challenges?

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