7 Deadly Contact Center Sins for Supporting Population Health Management

Here's a tongue-in cheek guide to prevent your contact center from becoming the nerve center at the heart of your organization ...a little friendly humor on what not to do when your goal is to support population health improvement.

Don't miss the list of 7 deadly sins you can easily commit to sabotage your call center's relevance and impact related to:

Supporting Population Health Management
  • Reducing avoidable readmissions
  • Redirecting inappropriate ER utilization
  • Improving the patient experience at the first point of contact

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